Returns & Refunds
Clinical Quality Guarantee
At Natural Glow Skin & Beauty, we want you to feel confident in your clinical skincare journey. We accept returns or exchanges within 30 days of purchase for valid clinical or quality reasons.
- ✔ Adverse Skin Reaction
- ✔ Faulty Packaging
- ✔ Incorrect Item Sent
- ✔ Unopened/Not Suitable
Opened Products & Hygiene
Due to strict clinical hygiene standards, we cannot accept returns on opened or used products for change of mind.
Reaction Guarantee: If you experience an adverse skin reaction, we will accept a return of the opened product provided it is at least 75% full and you contact us immediately for a clinical assessment.
Return Postage & Costs
All returns must be pre-approved. Please note that return postage costs are the responsibility of the customer. We recommend using a tracked or recorded-delivery service, as we cannot process a refund until the item is physically received at our boutique.
Consumer Rights: This policy is in addition to, and does not limit, your rights under the Australian Consumer Law regarding faulty or misrepresented goods. In the rare case of a faulty item or packing error, we will fulfill our legal obligations regarding associated costs.
Need Assistance?
Contact our support team for help with your clinical product return.